Contents of Auto Dealer Monthly - APR 2012

Auto Dealer Monthly Magazine is the daily operations publication serving the retail automotive industry. This automotive publication serves dealer principals, officers and general managers with the latest best practices.

Page 6 of 62

3 4
28 14
6 10
39 42
4 2012 Dealers' Choice Awards1
Service Gets a Lift Renovating and Rebuilding
2
1 2
April 2012 Volume 9, Issue 4 INDUSTRY EXPERTS BHPH Mark Dubois Track Fixed Ops Costs
TECHNOLOGY Ali Amirrezvani
Advertising Service Online
SPECIAL FINANCE Greg Goebel
Hiring, Paying and Training LEGAL
4 Thomas Hudson FTC Hammers Dealers
ACCOUNTING David Keller
Service and Parts Profitability IN THE BEGINNING
COMPLIANCE Jim Radogna
OPENING OBSERVATIONS News, News and More News
VIEWPOINTS Loyalty Programs in Service
DEALERSHIP SPOTLIGHTS
Sales Professional of the Month Hugh Evans
Fixed Ops – From Life Preserver to Profit Powerhouse at Lupient Chevrolet
3 Best Practices for a Compliant
BUSINESS DEVELOPMENT Greg Wells
Structure Your Service BDC to Succeed
22 46 51
OVER THE CURB
Dealership Perspective Courtney Cole
Why Some Stores Are Always On Top of Their Game
Parting Thoughts Greg Goebel Cinderella
55 58
12 14 17 20