VOLUME 10, ISSUE 4
APRIL 2013
8
24
FE ATURES
16
PARTS AND ACCESSORIES
Dealers Open Up Playbooks to Selling Accessories
24
DEALERS��� CHOICE AWARDS
66 Winners Named in 27 Categories
OPENING OBSERVATIONS
6
VIEWPOINTS
Facebook Ups the Ante
Accessories for Sale
8
12
38
40
DEALERSHIP SPOTLIGHTS
34
CONSTRUCTION DELAYS
Grubbs Infniti Turns Problems Into Opportunities
44
52
SALES PROFESSIONAL OF THE MONTH
Dekendrick Woodard, Holt Chrysler Jeep Dodge
46
DE ALERSHIP OPERATIONS
48
50
ADVERTISING & MARKETING
George Nenni
Pinterest Continues to Interest
COMPLIANCE
Mark A. Bross
Legal Dangers of P2P Sof ware
34
INDUSTRY EXPERTS
IN THE BEGINNING
4
16
TECHNOLOGY
Ali Amirrezvani
Accessory to Profts
ACCOUNTING
David Keller
6 Reasons for a Parts Inspection
BUSINESS DEVELOPMENT
Greg Wells
Battle of the Inbox
SPECIAL FINANCE
Greg Goebel
Funding Fundamentals
BHPH
Mark Dubois
Perception is Reality
LEGAL
Tom Hudson
Te CFPB Doesn���t Care!
OVER THE CURB
56
COURTNEY COLE
Fundamentally Sound
ON THE COVER
Art by ��iStockphoto.com/LuMaxArt & ��iStockphoto.com/AdiniMalibuBarbie
2
AUTO DE ALE R MONTHLY ��� APRIL 2013